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With the supported Horizon Agent and VMware Horizon® Client versions, when a user starts a call inside the virtual desktop, a channel to the local physical device is opened and the call is started there. VMware, working closely with Microsoft, supports Media Optimization for Microsoft Teams with Horizon 8 (2006 and later) and Horizon 7 version 7.13. At the same time, the virtual desktop is capturing the video feed and sending it back over the network, using the VMware Blast display protocol, to the endpoint so that the end user can see the video feed.

But the RTAV feature still sends a lot of data across the wire, and the virtual desktop has to process the data and send it out over the network to complete the call. VMware Horizon® sends that data compressed, using our real-time audio-video (RTAV) feature. When the call is initiated in the virtual desktop, the user’s microphone and camera send the user’s voice and image to the virtual desktop. Making a video call from a virtual desktop can be tricky. Technical Overview of Media Optimization for Microsoft Teams Troubleshooting by Comparing with the Microsoft Teams Web App.Step 5: Check If the Html5Client Log Shows Optimization Is Turned On.Step 4: Check That Media Optimization Is Turned On in Horizon Client Calls and Sharing Settings.Step 3: Check If the Microsoft Teams Redirection Plugin Is Present on Horizon Client.Step 2: Check If the Microsoft Teams Device Settings Show the Local Device Names from the Client.Step 1: Check If Microsoft Teams Launched in Optimized Mode.Horizon Client Media Optimization for WebRTC Based Applications Option.Horizon Agent Installation and Configuration.